We offer FREE RETURNS for most items. See our policies below.

Processing Times:

Our orders are carefully packaged and ready to be mailed out within 1-3 business days.

Shipping:

Orders within Canada and the US generally ship within 5-8 business days. Orders to other countries can take up to 4-6 weeks to arrive.

We currently ship to the following countries:

  • Canada
  • United States
  • Australia
  • Denmark
  • France
  • Germany
  • Greece
  • Greenland
  • Iceland
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Norway
  • Sweden
  • United Kingdom

All items are shipped via Canada Post. Transit times are provided by the shipping carrier, and delivery may vary by destination. Shipping may be delayed by the shipping carrier during peak seasons.

Note that it's the buyer's responsibility to ensure that the shipping address on your order is correct before placing the order.

Returns:

We’ll gladly accept unworn, unwashed, or defective merchandise for return or exchange. If you're not satisfied with your purchase for any reason, simply contact us at hello@ohmycatshop.com as soon as possible for assistance. We'll respond as quickly as possible to provide you with return instructions. 

We will refund your shipping costs for the return or exchange of items. Please contact us for instructions before returning or exchanging an item.

  • If you used a promotional discount on your purchase, that amount will be deducted from the total.
  • Items must be returned unused and in the original packaging. 
  • Select items cannot be returned, such as intimates and beauty products.

Customs and import taxes:

If applicable, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.